Treat Your Client the Way You Would Like to Be Treated
CategorySales
I am lucky to work in a productive environment. So many clients, colleagues, collaborators, we are all constantly exposed to information and creating a suitable environment for personal and professional development.
Yesterday was an intense day or work, but very rewarding in that when the staff talked about the definition of an optimal customer service, someone said the phrase “Treat your customers the way you would treat of yourself”.
Upon getting up this morning, this phrase was going around and around in my head because it defines exactly what I believe is good customer service.
Currently, the customer has access to a wealth of information and therefore the business should become an honest adviser that helps process and select information more suited to their needs. The company must not act as a con artist who sells ice cubes in the North Pole, but as a technician whose knowledge and skills facilitate the establishment of trustful relationships with its customers.
Finally it is a question of carrying out a more approachable strategy of sales that the passion for what we do and the dedication to help the customer meet their needs are the objectives that guide us.
Never forget: “Treat the customer the way you would like to be treated”.
I am lucky to work in a productive environment. So many clients, colleagues, collaborators, we are all constantly exposed to information and creating a suitable environment for personal and professional development.
Yesterday was an intense day or work, but very rewarding in that when the staff talked about the definition of an optimal customer service, someone said the phrase “Treat your customers the way you would treat of yourself”.
Upon getting up this morning, this phrase was going around and around in my head because it defines exactly what I believe is good customer service.
Currently, the customer has access to a wealth of information and therefore the business should become an honest adviser that helps process and select information more suited to their needs. The company must not act as a con artist who sells ice cubes in the North Pole, but as a technician whose knowledge and skills facilitate the establishment of trustful relationships with its customers.
Finally it is a question of carrying out a more approachable strategy of sales that the passion for what we do and the dedication to help the customer meet their needs are the objectives that guide us.
Never forget: “Treat the customer the way you would like to be treated”.
Susana Sánchez
Imagen de Robynm, Pixbay
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